Return and Refund Policy

Return and Refund Policy

Last Updated: 02 November 2024

Thank you for shopping at EXODUS Comms.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us”, “Our”, or “EXODUS Comms” in this Agreement) refers to EXODUS Communications, 1631 Del Prado Blvd, Suite 300 #1228, Cape Coral FL 33990.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to EXODUS Comms, accessible from https://www.exoduscomms.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which either the Goods have been delivered to the shipping address you provided on checkout, or You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

EXODUS Comms is not responsible for porch piracy, in the event that the Goods delivered, You will have to follow up with the carrier and local law enforcement for further instruction.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By visiting this page on our website: http://www.exoduscomms.com/contact

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days.

  • You must have the receipt or proof of purchase.

  • The Goods are in the original packaging, does not show signs of use and remains in the same condition that you received it.

  • Goods must also be in the original packaging with all original contents.

The following Goods cannot be returned:

  • The supply of Goods which according to their nature are not suitable to be returned, as a result of tampering, modification, or any violation of Our Warranty Policy

  • The supply of Goods which are not suitable for return due to damage, negligence or actions that have violated Our Warranty Policy

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items, or are missing any of the original items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

EXODUS Comms
1631 Del Prado Blvd
Suite 300 #1228
Cape Coral, FL 33990

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery to the address above.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to You, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver once the Order number is provided and confirmed with the accurate personal information.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: http://www.exoduscomms.com/contact